Refund Policy

1. Overview

At Litech Batteries, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds or replacements may be issued for products purchased through our website.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Product received is damaged or defective
• Incorrect product delivered
• Manufacturing defect covered under warranty

3. Non-Refundable Items

The following items are not eligible for refund:

• Products damaged due to misuse or improper installation
• Normal wear and tear of batteries
• Products without original packaging or invoice
• Customized or special-order products

4. Refund Request Process

To request a refund, customers must contact our support team within 7 days of delivery with proof of purchase and clear images/videos of the issue.

5. Inspection & Approval

Once a refund request is received, our technical team will inspect the product. Approval or rejection will be communicated within 5–7 business days.

6. Refund Method

Approved refunds will be processed using the original payment method. Refund timelines may vary depending on your bank or payment provider, typically taking 7–10 business days.

7. Replacement Policy

In cases where a replacement is more appropriate than a refund, Litech Batteries may offer a replacement product of equal value.

8. Shipping Costs

Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

9. Cancellation Policy

Orders can be cancelled before shipment. Once shipped, cancellation requests will be treated as return requests under this Refund Policy.

10. Policy Updates

Litech Batteries reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated date.

11. Contact Us

For refund-related queries, contact us:

Email:info@litek.in
Phone: +91 9876543210
Address: Gomti Nagar, Lucknow, Uttar Pradesh, India